Terms and Conditions for House Clearance in Camberley
Introduction
Welcome to our House Clearance services in Camberley. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.
Services Provided
We offer comprehensive house clearance solutions, including:
- Removal of unwanted items
- Sorting and categorizing belongings
- Responsible disposal and recycling
- Donation of usable items to charity
- Secure handling of sensitive materials
Booking and Payment Terms
Booking Process
Bookings can be made via our online platform or by phone. Once a booking is confirmed, you will receive a confirmation email outlining the scheduled date and time for the clearance.
Payment Methods
We accept various payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Cash Payments
Payment is expected upon completion of the service unless otherwise agreed in writing.
Cancellation and Refund Policy
Cancellation Terms
Cancellations must be made at least 48 hours before the scheduled clearance to avoid any cancellation fees.
Refund Conditions
Refunds are processed under the following conditions:
- Full refunds for cancellations made within the stipulated time frame.
- Partial refunds may apply for cancellations made less than 48 hours before the scheduled service.
- No refunds for cancellations made on the day of the clearance.
Liability and Insurance
Liability Limitations
While we take utmost care in handling your items, our liability is limited to the total value of the service provided. We are not responsible for any loss or damage to items not disclosed prior to the clearance.
Insurance Coverage
We maintain comprehensive insurance to cover accidental damage during the clearance process. Please notify us of any particularly valuable or fragile items beforehand to ensure appropriate handling.
Customer Responsibilities
Access to Property
The customer must provide unrestricted access to the property during the scheduled clearance time. This includes access to all areas where clearance will take place.
Sorting and Disposal
Customers are responsible for ensuring that all items to be cleared are available at the time of service. Hazardous materials, including chemicals, asbestos, and other restricted items, must be removed prior to the clearance.
Data Protection
Handling of Personal Information
We are committed to protecting your privacy. Any personal information collected during the booking and clearance process is used solely for service provision and is not shared with third parties without your consent.
Dispute Resolution
Complaint Procedure
If you are dissatisfied with our services, please contact our customer service within 14 days of the clearance to initiate a formal complaint. We aim to resolve all complaints promptly and fairly.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Camberley.
Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers prior to the commencement of services. Continued use of our services constitutes acceptance of the updated terms.
Acceptance of Terms
By booking and utilizing our House Clearance services in Camberley, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.